Save up to 70% across the store in our closing down sale.
Unfortunately, we are unable to accept any returns from orders placed in our closing down sale.

Terms and Conditions

Guarantee of Quality

Cradle Care Designer Kids Ltd (Cradle Care Designer Kids) guarantees that all products supplied to customers are of the highest quality.

Payment Options

Cradle Care Designer Kids accept all major credit/debit cards (no minimum), PAYPAL and our website uses a secure payment system, Paymentsense UK. All transactions are in sterling GBP.

Acceptance of Order

Our acceptance of your order takes place at the dispatch of the order, with the exception of special orders you may cancel your order up to this point. The purchase contract is made at the point of dispatch. The responsibility for the order is ours until you accept delivery of the order. We make every effort to dispatch your order as quickly as possible or to arrive on a date specified by you, but we cannot be held responsible for events out with our control. Please note due to the perishable nature of products sold on we will not accept order cancellations after the point of dispatch.

Website Liability

We make every effort to ensure our website is as accurate as possible but we can accept no responsibility for any loss resulting from information contained on our website or in respect of any omissions or errors. We give no warranty to any of the information contained on our website. To the extent of the law, by using you agree that we will not be liable to you or any third party for any loss or incidental damages that arise as a result of using

Returns Procedure

Please visit our returns page for full details of our returns policy.


Refunds for valid claims will be made via the same method of payment as used to place the order. Cradle Care Designer Kids will refund the order value if they are unable to fulfil the order or have not received the payment in full. We do reserve the right to refund your orders due to any unforeseen circumstances.

Right to Cancel

Your right to cancel starts at the time of placing the order, your right to cancel ceases at the point of dispatch. We do reserve the right to cancel your orders due to any event outside our control or unavailability of stock. In such a situation, we will contact you promptly. If we have to cancel an order in these circumstances and you have made any payment in advance for products that have not been delivered to you, we will refund these amounts to you as soon as possible.

Delivery Methods & Times

Cradle Care Designer Kids deliveries are made by Royal Mail within 1 working day of dispatch, with the exceptions of remote areas, highlands and islands or any unforeseen circumstances – such as weather delay.

We will deliver our products to anywhere in the mainland UK and Europe. Royal Mail courier collects the completed orders from Cradle Care Designer Kids and delivers them directly to your door. Customers can give additional delivery instructions for their order online at the time of purchase. Deliveries are attempted at least once on the day of delivery. UPS or DX may deliver the package to a neighbouring house whilst posting full instructions for collection on an instruction card at the delivery address. If it is not possible to deliver the package on the day of delivery Royal Mail will return the package to the local depot and attempt to deliver on the next working day.

Retention of Title

This remains with Cradle Care Designer Kids Ltd until the goods are paid for in full.

Delivery Charges

These are automatically added to the cost of the product as part of the process of submitting an order. Postage/delivery is subsidised for UK Mainland orders – Cradle Care Designer Kids charge for orders under £75, for orders over £75 delivery is free (excludes highlands, islands, Saturday and international deliveries).


Liability insurance is included.

Application of Value Added Tax (VAT)

VAT is included in the cost of each product, where applicable (VAT number GB 311041867)

Image Liability

Please note that pictures on the website are for illustration only and will be different from actual product. We do not supply cooked products unless otherwise stated on the product. If in doubt, please contact us before ordering. Errors & omissions excepted.

Discount Coupons

Please note a maximum of one discount coupon can be used per shop session. We will not accept orders with multiple discounts on the same product or double discounts on all items in the order. We reserve the right to extend, withdraw or cancel promotional items, special offers or voucher codes, at any time for any reason without notice. All offers are subject to availability and while stocks last.

You warrant that you are using a voucher code on our site in good faith. If you redeem or attempt to redeem a voucher to which you, or a third party, are not entitled, you may be committing a civil or criminal offence.

If we make a refund for a Product that has been purchased under a promotional offer, the refund will be based on the terms of the promotional price. Your statutory rights are not affected.

In the event that Discount Voucher Codes are issued, they will have their own terms associated with them. These terms will be explained at the time the code is issued (if the code is issued electronically or physically, i.e. posted/delivered, then the terms will be explained in writing). If you are in possession of a code that does not work please contact customer services immediately. If the code is not working as a result of its individual terms and conditions then this will be explained.

Any introductory offers are available as one-off purchases only and we reserve the right not to honour introductory offers at our discretion.

Money Back Guarantee

Each of our Cradle Care Designer Kids products is backed by our 14-day money-back guarantee. This guarantee period includes any statutory cancellation period to which you may be entitled (including under the Consumer Contracts {Information, Cancellation and Additional Charges} Regulations 2013).

Order Confirmations

Upon submitting an order using our automated shopping basket system, the customer will receive an email containing order confirmation and details of the order.

Data Protection

Cradle Care Designer Kids Ltd is committed to protecting your privacy. We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998 and General Data Protection Regulation 2018) and according to the Web Trader Code of Practice. We collect information about you for 2 reasons: firstly, to process your order and second, to provide you with the best possible service. Cradle Care Designer Kids will not e-mail you in the future unless you have given us your consent. Cradle Care Designer Kids will give you the chance to refuse any marketing email from us in the future. The type of information we will collect about you includes: your name, address, phone number and email address. We will not share your email address or any other details.

We will never collect sensitive information about you without your explicit consent. The information we hold will be accurate and up to date. You can check the information that we hold about you by emailing us. If you find any inaccuracies we will delete or correct it promptly. The personal information which we hold will be held securely in accordance with our internal security policy and the law and the Web Trader Code. If we intend to transfer your information outside the EEA (European Economic Area) we will always obtain your consent first.

We may use technology to track the patterns of behaviour of visitors to our site. This can include using a ‘cookie’ which would be stored on your browser. You can usually modify your browser to prevent this happening. The information collected in this way can be used to identify you unless you modify your browser settings. For detailed information on data protection, cookies and privacy please visit our Privacy Policy page.


Cradle Care Designer Kids provides the customer with a secure payment system by Paymentsense UK that meets all requirements issued by consumer protection and law. We regularly review the security of the system and follow the strict instructions of Paymentsense UK.

Paymentsense UK has been audited by a PCI-certified auditor and is certified to PCI Service Provider Level 1. This is the most stringent level of certification available in the payments industry.

Paymentsense UK forces HTTPS for all services using TLS (SSL), including its website and the Dashboard.

All card numbers are encrypted on disk with AES-256. Decryption keys are stored on separate machines. None of Paymentsense UK internal servers and daemons is able to obtain plaintext card numbers; instead, they can just request that cards be sent to a service provider on a static whitelist. Paymentsense UK infrastructure for storing, decrypting, and transmitting card numbers runs in separate hosting infrastructure and doesn’t share any credentials with Stripe’s primary services (API, website, etc.). Further information on Paymentsense UK security can be found here

If you have any queries about the security of the system please contact

Multiple Orders

For multiple orders (company or corporate gifts) please contact us separately by e-mail:

Unforeseen Circumstances

While every effort will be made to meet shoppers demands, cancellations or variations may be necessary as a result of Act of God, War, Strike, Lockout, Labour Dispute, Fire, Flood, Drought or other causes beyond the control of Cradle Care Designer Kids Ltd.


If you have a complaint please contact us immediately by e-mail to or by phone 01236 422 732. All complaints will be acknowledged within one working day. Any complaint will be dealt with fairly, effectively and confidentially in accordance with the Web Traders Trust UK Code of Practice. These complaints will be dealt within seven working days.


These terms and conditions shall be governed by and construed in accordance with Scottish Law and you hereby agree to be subject to the jurisdiction of the Courts of Scotland.

These terms and conditions do not affect your statutory rights.

Company Details

Registered Company Name and Office Address:

Cradle Care Designer Kids Ltd
88 Main Street

Company No. SC611263
VAT Registration Number: 311041867
Contact Email Address:
Contact Telephone Numbers: 01236 422 732

Third Parties


In cooperation with Klarna Bank AB (publ), Sveavägen 46, 111 34 Stockholm, Sweden, we offer you the following payment options. Payment is to be made to Klarna:

  • Pay in 3
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Further information and Klarna’s user terms you can find here. General information on Klarna can be found here. Your personal data is handled in accordance with applicable data protection law and in accordance with the information in Klarna’s privacy statement.

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